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FAQ

How do I place an order?

  1. Click on a product category on the left side of the screen, and browse to find your item.  Alternatively, enter part of the description or catalog number ("keyword") in the "Product Search" box, or choose the manufacturer?s name in the drop-down list.
  2. Enter the quantity in the box under the picture or click on the item for more details.
  3. Click "add to cart". Go back to step (1) to continue shopping. Then click "checkout".     You will be asked to provide shipping and credit card information (under a secure link) to complete your order.
     

How do I cancel an order after it has been submitted?

If you need to cancel an item or the entire order, please call us immediately. We will do everything possible to accommodate your needs.

How do I change my customer information?

Click on the "My Account" button on the top navigation bar.  Select the type of information you want to change under "Account Management."

What is your policy on special order items?

Items not found on our website may be "special ordered" if there is a large volume or high dollar value. Please call for more details.

What is your return policy?

Returns must be made within 30 days of receiving your order (no exceptions). Request approval by contacting us to get a Return Merchandise Authorization Number (RMA #). Once your return has been approved, write the RMA# on the label, and send your return to Gordon Electric Supply's Distribution Center via a traceable service (ex.  UPS, FedEx).  Be sure to include Attn: Return Dept. RMA #___ on your address. Include a copy of the ship ticket and state the reason for your return and whether you would like to exchange the merchandise or be refunded by the original method of payment. Returns must include a Return Merchandise Authorization number (RMA#), so be sure to call us before returning any items.

Return items to:
Gordon Electric Supply
 Returns Dept. RMA #____
 1290 N. Hobbie St.
 Kankakee, IL  60901

Please insure your shipment for its full value (the price paid for the merchandise).  We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment to us.

 

When we receive the product we will gladly refund 100% of the purchase for stock items in uninstalled, unused condition in their undamaged, original packaging.  A restocking fee may apply for material shipped directly from the manufacturer. Unfortunately, we cannot issue a refund for shipping charges, unless the product is defective or we made an error.  In the rare situation that falls outside normal return policies, we will contact you and make every effort to work out a fair solution for both parties.

 

Some items are non-returnable or will require restocking charges unless defective, such as special orders of material that we do not carry in stock, cut wire, and generators.

Do you charge sales tax?

Sales tax is charged on orders shipped within the States of Illinois and Indiana, unless tax exempt information is supplied prior to shipment. The tax rate used is the percent charged in the city and county to which the order is shipped. Sales tax is not charged on shipping fees.

How do I return a defective item?

Although we only carry products from the very highest quality manufacturers, we occasionally encounter defectives.  Subject to the product manufacturer?s warranty requirements, we will replace any defective product returned to us.  Email or call us to request an RMA #. All returns must have an RMA# attached.

 

What if the item arrives damaged?

Accept the shipment after noting the damage on the freight bill or bill of lading, and have the driver sign it.  Concealed damages and shortages must be reported to Gordon within 3 days of delivery.
UPS: report the damage to Gordon on the day of delivery.
Common carrier: Because common carrier items are shipped FOB, it will be your responsibility to file a claim with the carrier.

What are your pricing policies?

We believe that all of the prices listed on our website are accurate, and they are monitored on a daily basis. Due to the volatility of some of our material, prices are only valid on the day of the order. Very rarely pricing errors arise. If a pricing discrepancy affects your order, we will contact you and ask you to decide whether you would like us to complete the order, change the order or cancel it.

Volume discounts are available.  Please call to receive a quotation.

What are your minimum order requirements?

Minimum order size is $35.00
In order to keep shipping and handling costs as low as possible, we have found it necessary to set a minimum order requirement.

What is your credit card policy?

We accept Visa, Mastercard and American Express.  Your personal information is sent to us on a secure server, which encrypts all of your personal information, including name, address, and credit card number.  Encryption ensures that no one can access or use your personal information.

What is your privacy policy?

We appreciate the trust you place in Gordon Electric Supply. We are committed to respecting your privacy and maintaining the security of your personal information.

We maintain the information you provide to us in a secure database.  We collect only the email addresses of those who communicate with us via email.  We collect only information on which pages consumers access or visit, and in what order they are requested.  The information is used only to improve the content of our website.  Gordon Electric Supply does not share, sell or trade any of your personal information.

FAQ

How do I place an order?

  1. Click on a product category and browse to find your item.  Alternatively, enter part of the description or catalog number ("keyword") in the "Product Search" box.
  2. Click on the item for more details.
  3. Click "add to cart". Go back to step (1) to continue shopping. Then click "checkout".     You will be asked to provide shipping and credit card information (under a secure link) to complete your order.
     

How do I cancel an order after it has been submitted?

If you need to cancel an item or the entire order, please call us immediately. We will do everything possible to accommodate your needs.

What is your policy on special order items?

Items not found on our website may be "special ordered" if there is a large volume or high dollar value. Please call for more details.

What is your return policy?

Returns must be made within 30 days of receiving your order (no exceptions). Request approval by contacting us to get a Return Merchandise Authorization Number (RMA #). Once your return has been approved, write the RMA# on the label, and send your return to Gordon Electric Supply's Distribution Center via a traceable service (ex.  UPS, FedEx).  Be sure to include Attn: Return Dept. RMA #___ on your address. Include a copy of the ship ticket and state the reason for your return and whether you would like to exchange the merchandise or be refunded by the original method of payment. Returns must include a Return Merchandise Authorization number (RMA#), so be sure to call us before returning any items.

Return items to:
Gordon Electric Supply
Returns Dept. RMA #____
1290 N. Hobbie St.
Kankakee, IL  60901

Please insure your shipment for its full value (the price paid for the merchandise).  We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment to us.

When we receive the product we will gladly refund 100% of the purchase for stock items in uninstalled, unused condition in their undamaged, original packaging.  A restocking fee may apply for material shipped directly from the manufacturer. Unfortunately, we cannot issue a refund for shipping charges, unless the product is defective or we made an error.  In the rare situation that falls outside normal return policies, we will contact you and make every effort to work out a fair solution for both parties.

Some items are non-returnable or will require restocking charges unless defective, such as special orders of material that we do not carry in stock, cut wire, and generators.

Do you charge sales tax?

Sales tax is charged on orders shipped within the States of Illinois and Indiana, unless tax exempt information is supplied prior to shipment. The tax rate used is the percent charged in the city and county to which the order is shipped. Sales tax is not charged on shipping fees.

How do I return a defective item?

Although we only carry products from the very highest quality manufacturers, we occasionally encounter defectives.  Subject to the product manufacturer?s warranty requirements, we will replace any defective product returned to us.  Email or call us to request an RMA #. All returns must have an RMA# attached.

What if the item arrives damaged?

Accept the shipment after noting the damage on the freight bill or bill of lading, and have the driver sign it.  Concealed damages and shortages must be reported to Gordon within 3 days of delivery.
UPS: report the damage to Gordon on the day of delivery.
Common carrier: Because common carrier items are shipped FOB, it will be your responsibility to file a claim with the carrier.

What are your pricing policies?

We believe that all of the prices listed on our website are accurate, and they are monitored on a daily basis. Due to the volatility of some of our material, prices are only valid on the day of the order. Very rarely pricing errors arise. If a pricing discrepancy affects your order, we will contact you and ask you to decide whether you would like us to complete the order, change the order or cancel it.

Volume discounts are available.  Please call to receive a quotation.

What are your minimum order requirements?

Minimum order size is $35.00
In order to keep shipping and handling costs as low as possible, we have found it necessary to set a minimum order requirement.

What is your credit card policy?

We accept Visa and Mastercard. We do not charge your credit card until we ship your order to you. If an item is out of stock, and we are unable to send your complete order, we will charge your credit card only for the item(s) shipped. Your personal information is sent to us on a secure server, which encrypts all of your personal information, including name, address, and credit card number.  Encryption ensures that no one can access or use your personal information.

What is your privacy policy?

We appreciate the trust you place in Gordon Electric Supply. We are committed to respecting your privacy and maintaining the security of your personal information.

We maintain the information you provide to us in a secure database.  We collect only the email addresses of those who communicate with us via email.  We collect only information on which pages consumers access or visit, and in what order they are requested.  The information is used only to improve the content of our website.  Gordon Electric Supply does not share, sell or trade any of your personal information.

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