Return Policy

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RETURNS OF NON-CUSTOM ITEMS

We will gladly refund the purchase for stock items in uninstalled, unused condition in their undamaged, original packaging. Returns must be made within 30 days of receiving your order. Request approval by contacting us to get a Return Authorization (RA).  Place a copy of the return authorization in the box and follow the instructions on the RA to send back the item. You are responsible for shipping charges.  It is recommended that you ship via a traceable service (ex.  UPS, FedEx, Priority USPS). Returns must include a copy of the Return Authorization or the Return Authorization number for credit to be issued.  Be sure to call us before returning any items.

Return items to:
Gordon Electric Supply
Returns Dept. RMA #____
1290 N. Hobbie St.
Kankakee, IL 60901

Please insure your shipment for its full value (the price paid for the merchandise). We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment to us.

In the rare situation that falls outside normal return policies, we will contact you and make every effort to work out a fair solution for both parties.

Some items are non-returnable or will require restocking charges unless defective, such as special orders of material that we do not carry in stock, customized items, cut wire, or generators.

RETURN OF DEFECTIVE MATERIAL
Although we only carry products from the very highest quality manufacturers, we occasionally encounter defectives. Subject to the product manufacturer’s warranty requirements, we will replace any defective product returned to us. Email or call us to request a Return Merchandise Authorization. A shipping label will be provided. All returns must have a Return Merchandise Authorization (RMA) attached.

CLAIMS AND RETURNS OF MATERIAL WITH FREIGHT DAMAGE
Accept the shipment after noting the damage on the freight bill or bill of lading, and have the driver sign it. Concealed damages and shortages must be reported to Gordon within 3 days of delivery.
UPS: report the damage to Gordon on the day of delivery.
Common carrier: Because common carrier items are shipped FOB, it will be your responsibility to file a claim with the carrier.